At Hong Leong Bank / Hong Leong Islamic, our priority is customer satisfaction. We are dedicated in providing our customers with the highest level of proficiency in delivering our products and services as well as promptly assisting and responding to them.
While we are keen in providing our customers with first class services, we understand that there could be incidences where customers may not be satisfied with the Bank's products, services or responses. When such incidences occurs, it is our responsibility to address and rectify them for our customers.
Our customers' feedbacks and complaints are important to us and they will be dealt with great care and attention. Our customers' inputs are key elements towards improving our standards, policies, products and services.
How to lodge a feedback or complaint?
Many complaints can be resolved at the first point of contact. Our customer service team is your first point of contact for raising complaints or providing feedback. They will do their best to help resolve any issue you may have. We encourage our customers to get in touch with our staffs at their nearest Branch, or to call our Customer Contact Centre via the following channels:
