How To Make A Successful Travel Insurance Claim: A Step-by-Step Guide

Travel snags are common in any trip, even the most carefully planned ones. But as unpredictable as it can get, a good travel insurance policy is crucial to ease the financial burden that these mishaps can cause. When inconveniences arise during a trip, people are often confused about handling the situation right.

Hence, we’ve put together a step-by-step guide on how to make a travel insurance claim and maximise your chances of a smooth resolution.

Step 1: Know your policy

• Read the fine print: Before anything else, understand your policy details, such as what is covered, what is excluded, and any limitations the policy may have. Do not assume things are covered just because they seem like common mishaps.
• Gather important information: Keep your policy documents, contact information for your insurer, and emergency assistance numbers handy. Take a picture of your passport and visa (if applicable) for easy access when travelling.

Step 2: Report the incident

• Contact your insurer as soon as possible, ideally within 24 hours of the incident. Delays can weaken your claim, so act fast and be sure to report the nature of the incident, date, time, and location.
• File a police report: If your claim involves theft, damage, or loss of valuables, file a police report immediately, as this strengthens your claim and deters fraudulent activity.

Step 3: Document everything

• Keep meticulous records: Gather receipts, invoices, and any other documents related to the incident that your insurer may require as proof. This could be medical bills, flight cancellation confirmations, repair estimates, or even photos of damaged luggage.
• Maintain a timeline: Keep a log of events, including dates, times, and communications with airlines, travel providers, or medical personnel, which can help you recall details accurately and support your claim chronology.

Step 4: Complete the claim form

• Use the designated claim form: Most insurers have specific forms for different types of claims. So, download or request the correct one and fill it out meticulously. Provide clear, concise descriptions of the incident, avoiding exaggerations or speculation. Stick to the facts and timeline you documented earlier.
• Attach all supporting documents: Include copies of receipts, reports, police documents, and any other relevant evidence and organise them securely.

Step 5: Follow up

• Stay in touch with your insurer: After submitting your claim, follow up with your insurer on the outcome. Respond promptly to requests for information or clarification. Take note that travel insurance claim processing can take time, especially for complex cases, so the best thing you can do is wait patiently for updates.
• Negotiate if necessary: If the initial offer seems unfair, review your policy and evidence, and resubmit your case for a better settlement with your insurer. Remember, preparedness, clear communication, and accurate documentation are key to a smooth and stress-free resolution.

Bjak is one of Malaysia’s biggest insurance comparison websites, offering policies from over 10 brands. Get your free insurance quote from Bjak today!

• Travel Insurance FAQ: Answers To Questions You May Have
• Top Travel Insurance Tips For Budget Travellers
• Why Is Medical Coverage So Important In Travel Insurance?